Frequently Asked Questions


After Ordering  

 

1. How can I track my order?  

As soon as your order has been shipped, you will receive an email specifying your tracking number.

 
2. Is it possible to cancel my order?

 If you wish to cancel your order you may do so by calling our customer service line at 833-534-8415 before 3:00 PM EST the day of your order. 

 
3.  What do I do if I order the wrong cartridge?

 If you order the wrong cartridge call us immediately to cancel the order. Please note that we attempt to ship by 3:30 pm EST each day. We will be unable to cancel your order if you contact us after 3:30 pm EST.

4. How do I unsubscribe from marketing emails?

 We will periodically notify you of specials running when you may want to re-stock on ink. If you do not wish to receive any more of a particular email, simply scroll to the bottom of the email, and look for the email preference center link, you can click that to change email frequency or unsubscribe. Please note it may take 1 week to complete. You will still receive transactional emails, notifying of important transactions like when an order has been placed or shipped.
           
5. I don't want the quantity currently showing in my basket
 Simply change the quantity number then click Update. You can also click remove to completely remove products from your cart.


  

ENJOY EXCLUSIVE SAVINGS!
* Free Shipping applies on all Contiguous U.S. orders over $50
* Buy 2 Get 1 Free offer applies to selected compatible Epson, Canon, and Brother inkjet cartridges and now extended to selected remanufactured HP, Lexmark and Dell inkjet cartridges.
* Coupon promotion exclude OEMs

Epson™, HP™, Dell™, Lexmark™, Canon™, Brother™, Samsung™ and other manufacturer brand names and logos are registered trademarks of their respective owners.
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