Ordering FAQs - ClickInks.com

Frequently Asked Questions

	Ordering 1. How do I place an order online? You can either search by cartridge or by printer model. Once you have found the cartridge you need you can easily follow the steps to purchasing your new ink cartridge. 2. Are there other ordering options? We suggest ordering online at Clickinks.com. You can also call 833-534-8415, write us at 107 Commerce St. Lake Mary, FL 32746 or fax 407-805-9462. 3. What is the cost for Shipping? Shipping is free to street address in the contiguous U.S. with any $50 order. If your order is under $50, shipping is a flat fee of $6.95. For additional shipping information, please see: Shipping. 4. What payment methods do you accept? We accept all major credit cards including: Visa, MasterCard, American Express, Discover and JCB. We also accept PayPal or Electronic Check. If you prefer, you can also mail a check or money order. 5. If I buy a cartridge from you will it void the warranty on my printer? Compatible replacement cartridges and supplies do not void Printer Warranty as stated in the MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT. 6. Do you Ship to Canada? Yes we do, if you are a Canadian resident we can ship your goods to you. Due to additional customs fees, the shipping charge is $24.95. 7. Why do I have to register before I buy? When you register you give us important information - such as your address, telephone number and email address. We need this information to advise you of the progress of your order, deliver your product and contact you if we need to. It also allows you to create a password, which means you can securely access details of your order on this site and track its progress. 8. Why should I register with ClickInks? Registering with ClickInks.com has a number of benefits for you: It saves you time when you are buying a product because you won't have to enter your personal details again. You can opt to receive information from us about products you are interested in, including advance warning of special offers and promotions. 9. What if I forget my password? No problem! Just click 'Login' and instead of entering your password, click 'I've Forgotten my password' and you will be asked for your email address. The current password that we have on our systems will then be immediately sent to you, so that you may log in and proceed with shopping. 10. I have a Coupon Code, how do I redeem this? When in the Shopping Cart before, simply enter your coupon code prior to “Continue to Checkout”. 11. Some cartridges come in super saver packs offering, for example, 3 black and 1 of each color, or offer buy 1 get 1 free. Can the cartridges be switched around? The cartridge sets cannot be mixed. We offer bulk deals wherever possible, and price breaks on all individual cartridges to save you as much money no matter which way you decide to purchase. 12. My printer broke down/died, would it be possible for me to return cartridges bought? Absolutely, as long as the cartridges are unopened/unused and are in new condition, you can return it back to us and we will issue you with a store credit note to utilize towards your ink cartridges for your new printer. There will be a 20% restocking fee.

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