If you are not 100% satisfied with your ink, you can return your order for a refund or exchange.
If you are experiencing trouble, we do ask that you first visit our
Support Center to troubleshoot your cartridges. Access our online
Support Center for quick and easy troubleshooting solutions. In the event that our online Support Center does not assist you, please call our ink experts at 407-805-3115 and we will provide you with technical support.
If your product is determined to be faulty, our customer care team will provide you with a postage paid return label. If for any other reason you are unsatisfied with your order, you may return any remanufactured / compatible product that is at least 70% full for a full refund less a $4.95 shipping & handling fee within 180 days of purchase. This fee does not apply to items that are found to be faulty, once inspected by our quality control team.
If you have an OEM product that is defective we will accept it back within 30 days.
Please note that a RMA (Return Merchandise Authorization) is required for all returns. In order to obtain this authorization you need to contact our customer care department.
Shipping charges are non-refundable. All credit requests will be completed within one to two billing periods, but please note that it may take your credit card bank up to 30 days to apply your credit.