We know that you will be pleased with your purchases from Clickinks.com. However, there may be occasions when you will need to return items to us.
Please follow the steps below to ensure that your request is processed as quickly as possible:
1) Search our Self-Service Support Center Knowledgebase for trouble-shooting steps for your printer ink and toner cartridge problems.
2) In the event that the knowledgebase does not answer your question, please call our ink experts at 407-805-3115 and we will be able to assist you further with your returns and requests for RMA.
In order for us to process your return efficiently, you must obtain a Return Merchandise Authorization ("RMA") before sending anything back.
Please note that a RMA (Return Merchandise Authorization) is REQUIRED to be included with all returns. The RMA number must be clearly visible on the outside of your package and any unauthorized returns may be disposed of without notification.
It is advised to ship with tracking and keep a copy of the tracking number. If the package is lost or not delivered to us, we will not be able to issue the refund.
Returns are accepted on compatible and remanufactured items for up to 180 days from the date of purchase subject to conditions listed below. No returns will be accepted after 6 months.
Please note that all returned cartridges must be at least 70% full to be accepted. Unfortunately, in our experience some people have used the entire cartridge and then sent it back asking for a refund. If a returned cartridge is less than 70% full, we will notify you by email. If you want the cartridge back, we can ship it at your expense, as long as it is claimed within 15 days from the date you were notified.
Returns of faulty compatible and remanufactured cartridges
If the return date is within 90 days from the date of purchase, you can return the items for a replacement or request a refund (minus any shipping charge). Clickinks will pay for the return shipping via Pre-paid label.
If the return date is after 90 days from the date of purchase, you can return the items for a replacement or request a refund (minus any shipping charge). Clickinks will not pay for the return shipping. You will be responsible for shipping the items back.
To assess that a cartridge is faulty, we will first ask you to follow some troubleshooting tips. If you elect not to attempt troubleshooting, you will be assessed a re-stocking fee.
You will have to elect one of the following methods for replacing your products:
1. Return the defective product and we will ship your replacement free of charge after receiving and inspecting your returned product.
2. If you need a replacement urgently, you can choose to pay for the replacement product and we will credit the same amount after inspecting your returned item. This is a security measure in order to make sure that the product is returned.
Returns of non-faulty compatible and remanufactured cartridges
All non-faulty products (items ordered incorrectly, items no longer needed, printer broke, etc.) must be returned in the original packaging in as-new condition, that is, unopened and unused.
If the return date is within 90 days from the date of purchase and the items are unopened, you can return them for a replacement or refund (minus any shipping charges and 20% restocking fee).
If the return date is after 90 days from the date of purchase, or of the items have been opened, you cannot return the items.
Clickinks will not pay for the return delivery cost. All non-faulty items must be returned by the customer at their expense once the RMA is issued.
Returns of non-faulty OEM/original items
If the return date is within 30 days from the date of purchase and the items are unopened, you can return them for a refund (minus any shipping charge and a 20% restocking fee). Clickinks will not pay for the return shipping.
If the return date is after 30 days of date of purchase or if the items have been opened, you cannot return the items.
All returns of OEM items are subject to a 20% restocking fee. Our vendors do not allow us to return non-faulty items after 30 days and they charge us a 20% restocking fee.
All non-faulty items must be returned by the customer at their expense once the RMA is issued.
Returns of faulty OEM/Original items
If the return date is within 30 days from the date of purchase, you can return the items for a replacement or request a refund (minus any shipping charges). Clickinks will pay for the return shipping via Pre-paid label.
If the return date is after 30 days from the date of purchase, you cannot return the items and may benefit from the manufacturer’s warranty or guarantee and should contact the manufacturer for their return procedure. There should be information inside the box on what to do to request an exchange from the manufacturer.
Discounted / Promotional Items
If you purchase a super saver combo pack and wish to do a return or refund, we the company will divide the price of the combo pack by the number of units included in the combo pack (including free promotional items) to get a per cartridge price. We will then multiply the number of units returned by the unit price previously calculated.
Buy 2 get 1 free promotions require that all free products that were shipped must be returned. Any product received above and beyond the free product will be eligible for normal refund/exchange guidelines.
If you wish to exchange a product that you purchased at a promotional price you will be required to pay the difference between the new order and the previous order.
Wrong items shipped
If you believe you have received the wrong product, please make sure not to open it. You have 30 days from the date of the purchase to initiate a return authorization request.
To obtain an RMA, please contact our customer service. Once the RMA is processed, you will receive a pre-paid via email to return the incorrect item at our expense. We can either send you a replacement at no cost or issue a refund.
Damage in Transit
If your shipment is delivered damaged, please initiate a return authorization request within 5 business days from receipt of the package. Do not throw away or alter the product or packaging; we will need a picture of the damage package in the same condition as it was received to properly establish that the damage was due to shipping. We will not accept claims for shipping damage if any of the contents or packaging have been altered or discarded.
Please contact our customer service at firstname.lastname@example.org to verify your tracking number and carrier. You will need to place a claim with the carrier that handled your package.
After we are able to properly establish that the product was damaged during shipment, Clickinks will replace the products based on return policy.
Lost orders and wrong addresses
If the tracking number for your package shows no activity or delivery confirmation, it is possible that the shipment is still in transit or out for delivery. Packages are not always scanned at every facility they go through during shipment, so you may not see any updates for a few days.
If it has been more than 5 business days without an update, please contact our Customer Service. We will contact the shipping company and track the package. They will investigate and get back to us with an update within 2 business days.
If the package is not found after the trace, a claim has to be filed. Clickinks will file the claim and continue to follow-up until the package is delivered or declared lost. Once the claim is accepted by the shipping company, we will be able to either send you a replacement at no cost or issue a refund.
However, when the tracking number shows a package was delivered (and signed for when it is required) and was shipped to the correct address, no claim can be filed and we can neither send a replacement nor issue a refund.
If a shipment is returned to our warehouse for some reason (not picked up, the shipping address is incorrect, the carrier is unable to locate the recipient, etc.), we will contact you to confirm any information that is necessary to reship your package.
Please assure you enter a correct street address that can accept deliveries from USPS and UPS. UPS does not deliver to P.O. Boxes, therefore P.O. Boxes are shipped USPS Priority mail which is extra. If an order is returned to us because no deliveries can be made by either UPS or USPS, store credit less actual shipping charges (can be $19.95 due to re-shipping) will be incurred. Shipping charges must be paid prior to re-delivery to a new address.
When are replacements/refunds processed?
Once the returned items are received, our system will receive your return within 3 weeks, at which time you will receive an email notification.
If you requested a refund, your original payment method will be credited. All credit requests will be completed within one to two billing periods after your return is received, but please note that it may take your credit card bank up to 30 days to apply your credit.
No exchange or refund will be processed until we have product which you are requesting to be exchanged in our possession.