Returns / Refunds / Exchanges

Refunds

No refund can be issued until we have the product in our warehouse that you are requesting refund on.

All returned cartridges must be at least seventy percent (70%) filled (which we feel is sufficient to enable a fair test of the quality of the product)

If at any point during the first thirty days from the purchase of the product you wish to receive full refund (except OEM’s) you can contact customer service at 1-800-706-4657 or simply log in to your online account and select reorder and select the order you wish to return.

If product is beyond thirty days from original purchase date, no refund option is available. Refer to the exchange policy listed below.

OEM (Original Equipment Manufacturer) products if opened must be returned with 15 days in order to receive full refund/exchange. If the product is unopened you have the full 30 days to return for full refund.

Exchange

No exchange will be processed until we have product which you are requesting to be exchanged in our possession

All returned cartridges must be at least seventy percent (70%) filled (which we feel is sufficient to enable a fair test of the quality of the product)

Opened product out side of the thirty day full refund time period is still eligible for exchange up to 90 days. If you wish to exchange this product please call our customer service at 1-800-706-4657 or simply log in to your online account and select reorder and select the order you wish to return.

Product which is unopened can be returned for full exchange up to 180 days from date of original purchase.

A restocking fee of 20% will be assessed on all orders that are returned after 30 days and product is NOT opened.

Returns/exchanges on promotional items

Buy 2 get 1 free promotions require that all free products that were shipped must be returned. Any product received above and beyond the free product will be eligible for normal refund/exchange guidelines.

If you purchase a combo pack and wish to do a return or refund, we the company will divide the price of the combo pack by the number of units included in the combo pack. We will then multiply the number of units by the unit price previously calculated. If the quantity being returned is less than total combo pack then we will assess a 20% usage fee toward the total refund amount.

If you wish to exchange a product that you purchased at a promotional price you will be required to pay the difference between the new order and the previous order.

Shipping charges on refunds/exchanges

If you are charged shipping on your original order then this shipping charge cannot be refunded. In no instance will shipping be refunded.

If you are not charged shipping on your original order and product was returned outside thirty day full refund time period then a $9.95 shipping and handling fee will be assessed. This is included on all store credits and refunds.

When returning an item for exchange or refund, ClickInks is not responsible for product making it back to our warehouse. It would be up to you as consumer to place any desired insurance on items being shipped back to our warehouse. If there is no tracking number placed on return product and item does not make it back to our warehouse, ClickInks cannot be held liable for lost product.

Easy Returns and Exchanges?

If you want to return some merchandise, please follow the steps below to insure that your request is processed as quickly as possible.

• In order for us to process your return efficiently, you must obtain a Return Merchandise Authorization ("RMA") before sending anything back. Here are the simple steps needed to request RMA:

1. Login to your account
2. Click the Re-Order Link
3. Go to the order you wish to return and click return order
4. Print out RMA form and place in box of items being returned

•It is our policy that all returned cartridges must be at least seventy (70%) percent filled. We feel that this gives everyone a fair test of the quality of the product. Unfortunately in our experience some people have used the entire cartridge and then sent it back asking for a refund. If a returned cartridge is less than 70% filled we will e-mail you. If you want the cartridge back you will have an opportunity to make payment arrangements for us to ship it back to you.

•Also all non-defective products must be returned in the packaging in an as-new condition.

•Because some of our customers have requested new products without returning their defective merchandise, we are unable to ship or make refunds/credits until we receive the products being returned. If you need a replacement product right away, we suggest you ask for a refund and place a new order. Your new order will be processed immediately.

•Please allow up to 7 business days to process your return from the time it reaches our Returns Department. All credit requests will be completed within 7 business days, but please note that it may take your credit card bank up to 30 days to apply your credit. Please note that we have no control over how long the credit card company takes to credit the refund to your account after we submit the data to them, but we do whatever we can to expedite the process.