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Product Printer problem Error message [<< Back]

Product: Printer problem - Error message

First of all, find out if everyone using this printer is having a problem or if you are the only one.It is likely that thereis either something wrong with the printer, there is a network problem,it is a problem with your PC, your connection to the network (or printer) or a problem with the application or file you are working with.

Errors on the Printer Display

Most networked printers will have a display that will tell you its status.
No Display:
Turn the printer on.
  • Press the Go or Online button. If this does not change the printer display to Online, then power the printer off for 1 minute and then turn it back on.
Paper Jam:
  • Open the doors and remove any paper, being careful not to tear it and lose pieces inside. Paper may also be lodged under the toner cartridge so you may have to pull the toner out.
  • If you believe you have removed the paper but the display still says Paper Jam, power the printer off for 1 minute and turn it back on.
  • If the jam is severe, an IT Services technician can help remove the jam. Contact your printer brand Help Desk.
Processing Job
  • If the printer displays Processing Job but nothing is printing the job may just be really large and taking a while to print.
  • If it has not printed after 5 minutes, press the Cancel Job button on the printer.
  • If the job will not cancel, power the printer off for 1 minute and turn it back on.
IO or Other Error
Most IO errors will be cleared by powering the printer off for 1 minute and turning it back on. You may also need to check to make sure the network cable on the printer is plugged securely into the printer and into the network jack on the wall.

Tray Empty:
Add paper to the appropriate tray.

Flashing Lights:
Most personal deskjet, ink jet and bubble jet printers will have flashing light codes to tell you what is wrong. These differ from manufacturer to manufacturer and also from model to model. Consult your manual or manufacturer's web site. In case of any problem, call the printer company’s help desk or relevant department.